Bosnia and Herzegovina: Where your new chapter begins.

Privacy Policy

Your personal data protection is our top priority. This principle applies to our online services as well as our conventional services. Therefore, we would like to inform you about the collection of personal data when using our website. Personal data refers to all data that can be personally attributed to you, e.g., name, address, email addresses, user behavior.

Name and contact details of the responsible entity;

  1. This privacy information applies to data processing by:
  • LifeinBiH –
  • 88340 Grude | Bosnia & Herzegovina
  • Phone: +49 2633 299 2891 | Email: info@lifeinbih.com

Your Rights

  1. You have the following rights regarding the personal data concerning you:
  • Right to information (Art. 15 GDPR)
  • Right to rectification (Art. 16 GDPR)
  • Right to erasure, unless the processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or for the establishment, exercise or defense of legal claims (Art. 17 GDPR)
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR)
  • Right to object to processing of data collected under Art. 6(1) lit. e or f GDPR (Art. 21 GDPR)
  • Right to withdraw consent if the processing is based on Art. 6(1) lit. a or Art. 9(2) lit. a GDPR. This means we may not continue the data processing based on this consent in the future (Art 7(3) GDPR).
  • Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)
  1. If you wish to exercise your right of withdrawal or objection, an email to info@lifeinbih.com is sufficient.

Collection of personal data when visiting our website

  1. When using the website for information purposes only, your browser automatically transmits personal data to the server used by us. This information is stored in a so-called logfile for a maximum of eight weeks. If you wish to view our website, we collect the following data:
  • Internet Protocol address (“IP address”)
  • Date and time of the request
  • Time zone difference to Coordinated Universal Time (UTC)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Amount of data transferred in each case
  • Website from which the request comes
  • Browser
  • Operating system and its interface
  • Language and version of the browser software
  1. Data is collected by the external service provider Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany. The use of the external service provider is in the interest of a secure, fast, and efficient provision of our online offer by a professional provider. The external service provider will process your data only to the extent necessary to fulfill its service obligations and will follow our instructions regarding this data. Further information on terms of use and data protection can be found at Privacy Policy « Hetzner.
  2. Data collection serves the purpose of ensuring a smooth connection setup, a comfortable use, and to evaluate system security and stability, as well as other administrative purposes.
  3. The legal basis for the collection of this data is Art. 6(1) lit. f GDPR.
Data Processing Agreement We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a data protection agreement required by law, ensuring that it processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.

Contact form, email, phone – inquiry

  1. For inquiries, we offer you the possibility to use our contact form on the website, or to contact us by email or phone. Through the contact form, we collect the following data:
  • First and last name
  • Email address
  • Phone number
  • Inquiry
We use your email address and phone number only for correspondence with you. Additional information can be provided voluntarily in the email or during the phone call. The processing of these data is exclusively for handling your inquiry.
  1. The legal basis for the collection and processing of this data is your consent according to Art. 6(1) lit. a GDPR.
  2. Data collected in this context will be deleted when storage is no longer necessary, or processing will be restricted if there are legal retention requirements. You can revoke your consent at any time by sending an email to info@lifeinbih.com

Brevo (formerly Sendinblue) – Consulting/Appointment Inquiry

  1. We offer the possibility to schedule a consultation appointment through an external form. We collect the following data via the form:
  • First and last name
  • Email address
  • Phone number
  • Request/Need
  1. Data collection is performed by the external service provider Brevo (Sendinblue GmbH), Köpenicker Straße 126, 10179 Berlin, Germany. The external service provider will process your data only to the extent necessary to fulfill its service obligations and will follow our instructions in regard to this data. Further information on terms of use and privacy can be found at: Privacy Policy « BREVO.
  2. The legal basis for the collection and processing of your personal data is your consent pursuant to Art. 6(1) lit. a GDPR. You can revoke your consent at any time by an email to info@lifeinbih.com.
Data Processing Agreement: We have concluded a data processing agreement (DPA) to use the service mentioned above. This is a legally required contract that ensures that the service provider processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.

Use of Cookies

  1. Cookies are small amounts of data that allow us to store specific, user-related information on your device while you visit our website. Cookies help us determine the usage frequency and the number of users of our web pages, as well as making our offers as convenient and efficient as possible for you.
  2. We use “session cookies” and “permanent cookies.” Session cookies are stored temporarily only for the duration of your use of our website. They are stored on your disk to ensure certain settings and functionalities of our website through your browser. A session cookie stores a randomly generated unique identification number, a so-called session ID. Additionally, a cookie contains information about its origin and the storage duration. These cookies can store no other data. Our session cookies are deleted after the end of the browser session, i.e., after you close your browser. Unlike session cookies, permanent cookies can be read by other servers and are not deleted at the end of the browser session.
  3. The cookies used by this website are listed in our Cookie Policy:
  1. The legal basis for the collection of data through necessary and functional cookies is our legitimate interest according to Art. 6(1) lit. f GDPR. The legal basis for the collection of data through marketing, statistics, or external cookies is, unless your consent has been obtained according to Art. 6(1) lit. a GDPR, our legitimate interest according to Art. 6(1) lit. f GDPR.
  2. On your first visit to our website or if necessary again, we ask if you agree to the storage of cookies on your device and the use of analysis and marketing tools to collect, share, and use personal data for the personalization of advertising or other services. This query is made via a so-called cookie banner. If you click “Agree,” “Save consent,” “Accept,” you agree to this. If you do not click “Agree” or similar, no cookies will be set, and no pseudonymous user profiles will be created.
  3. You have the choice to allow cookies. Changes to this can be made here,
or in your browser settings. By changing your browser settings (usually under “Options” or “Settings” in the menus of the browsers), you have the option to accept all cookies, to be informed when a cookie is set or to reject all cookies. Alternatively, you can permanently disable personalized advertising and the associated cookies by installing a plug-in in your browsers Firefox, Internet Explorer, or Google Chrome at the link http://www.google.com/settings/ads/plugin. If you decide not to accept our cookies, the functionality of our pages may be limited and some services may not be available. We ask for your understanding. An overview of your consent history:

Borlabs Cookie

  1. This website uses Borlabs Cookie, which sets a technically necessary cookie (borlabs-cookie) to save your cookie consents.
  2. Borlabs Cookie does not process any personal data.
  3. In the borlabs-cookie, your consents, which you have given when entering the website, are stored. If you want to revoke these consents, simply delete the cookie in your browser. When you re-enter/reload the website, you will be asked for your cookie consent again.

Google Fonts

  1. This page uses Google Fonts for the uniform display of fonts, provided by Google. The Google Fonts are installed locally. No connection to Google servers occurs. More information about Google Fonts can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://policies.google.com/privacy?hl=de
  2. If your browser does not support fonts, a standard font from your computer will be used.

Ninja Firewall

  1. We have included Ninja Firewall on this website. The provider is NinTechNet Limited, Unit 1603, 16th Floor, The L. Plaza 367 – 375 Queen‘s Road Central Sheung Wan, Hong Kong (hereinafter NinjaFirewall).
  2. Ninja Firewall serves to protect our website from unwanted access or malicious cyberattacks. For this purpose, Ninja Firewall captures IP address, request, referrer, and time of page access. Ninja Firewall is integrated on our own servers and does not transmit any personal data to the tool’s provider or other third parties. We have activated IP anonymization in Ninja Firewall, so the tool only captures the IP address in shortened form.
  3. The use of Ninja Firewall is based on Art. 6(1) lit. f GDPR. The website operator has a legitimate interest in the most effective protection of his website against cyberattacks.

Use of Online Marketplaces for E-Commerce

We offer our services on online platforms operated by other service providers. In this context, in addition to our privacy notices, the privacy notices of the respective platforms apply. This is especially true regarding the procedures used on the platforms for reach measurement and interest-based marketing.
  • Processed data types: Inventory data (e.g., names, addresses), payment data (e.g., banking information, invoices, payment history), contact data (e.g., email, phone numbers), contract data (e.g., subject matter of the contract, term, customer category), usage data (e.g., visited websites, interest in content, access times), meta-/communication data (e.g., device information, IP addresses).
  • Affected persons: Users (e.g., website visitors, users of online services).
  • Purposes of processing: Affiliate tracking.
  • Legal bases: Consent (Art. 6(1) lit. a GDPR), Contract fulfillment and pre-contractual inquiries (Art. 6(1) lit. b GDPR), Legitimate interests (Art. 6(1) lit. f GDPR).
Services and service providers used:

Disclosure to Third Parties

  1. Your personal data will not be transmitted to third parties for purposes other than those listed below.
  2. We only pass on your personal data to third parties if:
  • You have given your explicit consent according to Art. 6(1) lit. a GDPR,
  • The disclosure pursuant to Art. 6(1) lit. f GDPR is necessary to assert, exercise, or defend legal claims and there is no reason to assume that you have an overriding legitimate interest in not disclosing your data,
  • In the event that there is a legal obligation for the transfer according to Art. 6(1) lit. c GDPR, as well as,
  • This is legally permissible and necessary for the settlement of contractual relationships with you according to Art. 6(1) lit. b GDPR.

Data Security

  1. We use the widespread SSL (Secure Socket Layer) method in conjunction with the highest level of encryption supported by your browser during the website visit. This is usually a 256-bit encryption. If your browser does not support 256-bit encryption, we instead revert to 128-bit v3 technology. Whether a single page of our website is transmitted encrypted can be recognized by the closed display of the key or lock icon in the status bar of your browser.
  2. We also take appropriate technical and organizational security measures to protect your data against accidental or intentional manipulations, partial or complete loss, destruction, or against unauthorized access by third parties. Our security measures are continuously improved in accordance with technological development.